Problem |
Possible Cause |
Solution |
| The envelopes appear crooked or inexact. | Bad cutting or folding. | Contact your paper distributor. |
| Registration imprinting is off. | Make sure tail and side registration marks are printed. | |
| Sheets not marked as to gripper guide. | Mark gripper guide on sheet and do not change from furnished layout. | |
| Poorly jogged paper. | Make sure paper is properly jogged and securely packaged or banded for delivery to National Envelope. | |
| Layout position changed from furnished drawing causing poor break. | When stripping areas, do not move position as per furnished layout. If printer wants to mechanically step and repeat, let National Envelope know and a layout for step and repeat will be furnished. | |
| The order was run short of desired quantity. | Not enough stock was furnished. | Ask for proper waste factor based on quantity of paper and on envelope construction. |
| Problems with paper. | Contact your paper distributor. | |
| Problems in die cutting. | Contact your paper distributor. | |
| Problems on folding machine. | Contact your paper distributor. | |
| Unnecessary waste due to cutting and folding
before paper is dry and conditioned to converting environment. |
Full ink coverage should have varnish applied to print areas to speed up drying time. | |
| Bleed copy runs short of edge | Not enough bleed was given when job was printed. |
1/8" Bleed is required on Commercial sizes and 1/4" on Catalogs and Booklets. |
| Conformity varies. | Poorly jogged paper. | Make sure paper is properly jogged and securely packaged or banded for delivery to National Envelope. |
| Gum does not stick properly. | Insufficient seal gum was applied to the envelope. |
Contact your paper distributor. More seal gum may be applied after conversion. |
| Porous paper absorbs moisture too quickly. | Contact your paper distributor. | |
| Envelopes are over-stuffed causing flap to separate before adhering |
Apply pressure to the flap for a longer period of time. Adding a wetting agent may help. | |
| Gum does not stick sufficiently due to ink or varnish coverage. | "Knockouts" or areas void of ink or varnish must be used when printing to allow paper-to-paper bond for gum adhesion. Notify your paper distributor when quoting or ordering a layout if there is a solid or full ink coverage. A layout indicating "knockout" areas will be furnished. | |
| Delivery of envelopes is late or delayed. | The envelope layout instructions were not followed. | Do not change envelope layout position when printing. If the position must be changed, the sheets should be trimmed to the original specs before delivery to National Envelope. |
| Ink does not dry in time to convert for promised delivery. | On large ink areas, varnish can be added to help dry ink. | |
| The paper does not arrive when originally planned. | Deliveries are normally quoted after receipt of the paper. To insure on-time delivery, communicate with us as best as possible. | |
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